HealthLeaders Media Live

Carolinas HealthCare System

HealthLeaders Media LIVE
From Carolinas HealthCare System:

Patient Experience: Drive Scores and Outcomes Through Shared
Decision-Making, Focused Elder Care, and Empathy Training

July 29, 2014 | 12:00 p.m.–3:00 p.m. ET

Attend Live or Virtually From Your Own Office!

Carolinas HealthCare System leaders reveal how collaborative decision-making, geriatric resource nurses, and empathy training led to better staff engagement, patient satisfaction, and quality care.

Get real-world solutions, interactive Q&A, and lessons learned. Participants will:

  • Discover how a shared decision-making toolkit for asthma care can significantly reduce ED visits and inpatient hospitalizations
  • Learn how the use of a geriatric resource nurse (GRN) model can drive improvements in elder care
  • See how caregiver empathy training can have a direct positive impact on quality of care, employee engagement, and teamwork

Featured Speakers:

Terri Bolotin
Terri Bolotin, M. Div
Director of Spiritual Care & Education, Carolinas Medical Center-Mercy

Maureen Fogle, EdD, RN, NE-BC
Maureen Fogle, EdD, RN, NE-BC
Director of Education and Professional Practice, Carolinas Medical Center

Susan Frampton, PhD
Susan Frampton, PhD
President of Planetree, Derby, Conn.

Janet Handy, RN
Janet Handy, MS, RN, NEA-BC, FACHE
Assistant Vice President for Strategic Initiatives, Central Division Nursing, Carolinas Medical Center

Elizabeth Morse
Elizabeth Morse, M. Div
Spiritual Care Manager, Spiritual Care & Education, Carolinas Rehabilitation

Hazel Tapp, PhD
Hazel Tapp, PhD
Associate Director of Research, Department of Family Medicine, Carolinas Medical Center

Dael Waxman, MD
Dael Waxman, MD
Interim Chair, Department of Family Medicine and Medical Director of Patient-Centered Programming, Carolinas Medical Center-Mercy


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Who Should Attend:

CEOs, CFOs, COOs, CIOs, CMOs, CNOs, chief experience officers, business development executives, directors of public relations/marketing, healthcare consultants

“Excellent forum! Speakers were very engaging and they have a very clear and consistent mission to improve care.”
“Great format and panels, appreciate the forum and insight.” -2014 executive attendees